By Mohamed Hamdy on Nov 22, 2018 2:47:15 PM
Delivering Effective Citizen Experience Through Digital Transformation
Digital transformation is disrupting enterprises, industries, and even entire countries. The National Transformation Program represents a unique opportunity for the Kingdom of Saudi Arabia to embrace digital transformation, not just to climb further up the ranks of the UN e-government Readiness Index, but to make a lasting impact across three key areas.
- Transformation of administration: Digital technology can be leveraged to innovate processes and integrate them with the front end, making them more efficient and capable of responding to change.
- Transformation of public services: Governments must offer a seamless, omnichannel experience. They must leverage data to optimize service value streams across programs to offer a more personalized experience to citizens and businesses.
- Transformation of the country as a whole: A more efficient, effective, and transparent government can help citizens and businesses become more productive and engaged with their communities. The government can help drive innovation across industries by making publicly available the treasure trove of data held by departments.
IDC's Saudi Arabia Government Congress 2018 will explore strategies for facilitating transformation across these areas, bringing the industry together with hand-picked IT providers to analyze solutions and present a digital vision for the future. The agenda will combine informative debates, robust case studies, and essential insights from influential industry thought leaders, all with the aim of helping government organizations stay ahead of the citizen experience curve.
IDC Government Insights assists government policy, program, and IT leaders, as well as the suppliers that serve them, in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of government and IT industry experience, our global research provides guidance on the critical business and technology issues facing federal/central and local/provincial governments.
|Wednesday, Dec 12th, 2018
8:15 - 13:05
|Hyatt Regency Riyadh Olaya,
Riyadh, Saudi Arabia
Al Loulou's Ball Room